The Future of Service Portals: Customizing ServiceNow for End-User Delight
In a digital-first world, user experience is everything —and that includes how employees interact with IT, HR, facilities, or any shared service. As enterprises continue to embrace digital transformation, ServiceNow Service Portals have emerged as the backbone of seamless service delivery. But the future demands more than just form submissions and knowledge articles. It requires customized, intelligent, and intuitive experiences that truly delight the end user . In this blog, we explore the evolution of Service Portals and how customizing ServiceNow can elevate engagement, productivity, and satisfaction across the enterprise. 🌐 What Is a ServiceNow Service Portal? A ServiceNow Service Portal is a user-friendly front end built on top of the ServiceNow platform that allows users to access services, report issues, search knowledge articles, and track requests—all in one place. It’s the digital face of service delivery —and increasingly, a critical point of engagement for m...